Before the calendar
Identify what the customer needs, who should meet them, and what information should carry forward.
Platform module / Booking
A booking is a handoff, not a button.
A calendar choice creates work for your team. We define who receives the appointment, what information they get, and who handles a change or no-show.
Where booking fits
Connect the conversation to the appointment.
LuxuryLane's admin workspace includes appointments, leads, a sales pipeline, and call tracking. Those records give the team a place to check the inquiry before an appointment.
After the calendar
Define who sees the booking, what gets recorded, and how changes or no-shows are handled.
Design questions
Make the next action unambiguous.
Before building a form or connecting a calendar, we agree on availability, confirmation, rescheduling, and who handles exceptions.
01
Availability
Which people, locations, or services can take an appointment, and who maintains the schedule?
02
Confirmation
What should the customer receive, and what must the internal team verify?
03
Exceptions
A reschedule, cancellation, or missed call needs an owner and a path back into the workflow.
- 01
Inquiry
What does the customer need?
- 02
Time
Who is available and where?
- 03
Confirmation
What does each side receive?
- 04
Follow-through
Who owns changes and no-shows?
Two different calendars
Your booking flow is scoped for your business.
This room describes the kind of booking module we may build within a client's platform. Indigo's own Get access flow books our introduction call calendar, not a demonstration of a client's booking module.
If you want to discuss a booking flow for your business, sign up for an introduction call with Indigo. We will map what happens before and after a time is selected. You can also read the customer-text booking idea (Draft).
Explore the platform
Follow the work into the next room.
Modules are shaped around each client's workflow. These rooms show the types of problems a connected system can solve.
